Maybe someone can post here when this gets fixed. Run auto fix by typing 2 and then pressing Enter If an infection is found, you’ll get a message to close all other open windows. Share this post Link to post Share on other sites. Re-install CA and see if all is still normal. According to her, upon opening of the file the computer “went nuts”; from what I could glean from her description, a window popped up and registry values careened across it. I don’t need support assist to check their health. This site uses cookies – We have placed cookies on your device to help make this website better.

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Trojans redirecting browser, and others

Sign Aervice Sign Up. This is my findings:. Let me know pcdr kernel mode service helper issues remain. Microsoft Live Search Toolbar Helper: Please be patient as this can take a while to complete depending on your system’s specifications.

All forum topics Previous Topic Next Topic. You must log in or sign up to reply here. S2 gupdate;Google Update Service gupdate ;C: A system shutdown is in progress.

Malwarebytes found Trojan.Agent [Solved]

The log shows that keenel AV and Firewall programs are pcdr kernel mode service helper. Confirm pcdr kernel mode service helper the UAS drive remains mounted.

In your next reply, post the following log files: First it captured the deleted is done hepper C: Service Control Manager [] – A timeout was reached milliseconds while waiting for the Steam Client Service service to connect. My computer has started to act up recently. You can adjust your cookie settingsotherwise we’ll assume you’re okay to continue. No malicious items detected Files Infected: The scan may take some time to finish,so please be patient. If you can’t access the internet with your infected computer you will have mide download and transfer any programs to the computer you’re using now and transfer them to the infected computer with a CD-RW or a USB storage device.

Copy and paste the entire report in your next reply.

Potential trojan (01) infection? – Microsoft Community

Service Control Manager [] – The Parallel port driver service failed to start due to the following error: By continuing to use this site, you are agreeing to our use of cookies. I close my topics if you have not replied in 5 days. Your security programs may give warnings for some of the tools I will ask you to use. Thanks for your help! Posted March 6, When disinfection is completed, a log will hekper in Notepad and pcdr kernel mode service helper may be prompted to Restart.

Thanks for the help. Thank you soooo much! No, create an account now. Is this all I have to do? If I click ok to the error I get another error for explorer.

Alright, let’s roll out a bigger gun. If you do not have the latest JAVA version, follow the instrutions below, to download and install the latest vesion. I’m not great with a computer so need help walking me through getting rid of these.

I tried it both ways, pcdf no luck. Please just post it as you would any other log by copy and pasting it into the reply. Here’s how it works: Last night I looked more closely at the items in Event Viewer. BB code is on. This is my findings: You may have to do an pcdr kernel mode service helper scan. So I’ve removed Support Assist for now.

It is pretty clear who is at fault here, now Dell will need to take ownership and sort this out.